Transfer of Bookings | Our Responsibilities | Changes Cancellations by the Supplier |  All Bookings | Brochure Information | All Bookings | Payment The Contract | Data Protection Policy | Fitness to Travel

Our Responsibility
We act only as the booking agent for our suppliers, and therefore accept no liability whatsoever for any death, personal injury, loss or damage of whatever kind, unless caused by our own negligence.

Changes or Cancellations by the Supplier
If an accommodation owner or hotel alters or cancels your booking, we will inform you as soon as possible but we have no liability to make any refunds or to pay any compensation. Any refunds or compensation will be solely at the discretion of the accommodation owner or hotel.

All Bookings
For villa/accommodation/property bookings, your contract is with the relevant accommodation owner or hotel. When you make your booking you must complete a booking form, accepting on behalf of your party the terms of these Booking Conditions, and pay the relevant deposit as detailed in the paragraph entitled 'Payment' below. All monies paid to a travel agent are held by them on behalf of us.

Brochure Information
We have taken the greatest care to ensure the accuracy of all information contained in the brochure and website relating to any service advertised. However, we reserve the right to make changes to any of the facilities, services or prices contained in the brochure. We will, however, tell you of any changes before we enter into a contract with you. There are occasions where we have quoted local festival dates. However please note these can be subject to change and we accept no responsibility if the festival does not take place on a date we have quoted elsewhere in this website/brochure.

Payment
If the booking is made more than 56 days prior to departure, deposits are payable as follows:

The Contract
A contract will exist either with us or with the supplier of the services concerned when we issue the confirmation. Upon receipt of any documentation please check it immediately and contact us right away if anything is wrong since it may not always be possible to make changes at a later stage. The balance of the cost will be as shown on the confirmation invoice and must be paid 56 days prior to departure. If payment is not made by the due date we reserve the right to cancel the arrangements and the cancellation charges detailed below will apply. Bookings made within 56 days of departure are deemed as late bookings. Full payment will be required immediately and once this has been received by us, the relevant booking conditions will apply.

 
Travel Insurance
We do not sell Travel insurance. However, it is recommended but not required.

Cancellation by You
You may cancel the arrangements, notifying us in writing via recorded delivery mail, at any time prior to departure. The following charges apply which are payable by you depending on the date we receive notice of the cancellation:

a.    Between 55 and 14 days of departure a charge of 50% of the vacation cost.
b.    Less than 14 days prior to departure, the cancellation charge is 100%.

Alterations by You
If you wish to make any change to your vacation arrangements once they have been confirmed, we will do our best to accommodate you. Any change is subject to availability, and also to payment of an administration fee of $100 and any associated costs of the change imposed by our suppliers. This is also likely to be the case if you wish to change vacation dates for villas. Vacation date changes must be within the same calendar year as original booking.

Security/Breakages Deposit
A security deposit is payable by you on arrival at any villa and payable to the keyholder or owner. This must be paid in cash and you should collect it before you depart from the accommodation. The amount of this deposit will be shown on the confirmation invoice. This deposit protects against accidental breakages, telephone, central heating and any other services which cost extra as detailed in the property description.

Care of Property
You are responsible for ensuring that any properties provided are left upon departure in the same condition of cleanliness and repair as upon arrival. Any loss or damage caused by your failure to respect the property, fixtures or fittings will be deductible by the owner from your breakages deposit.

Party Size
Property owners reserve the right to refuse admittance if the number of persons arriving exceeds the number on the booking form or the maximum sleeping places as detailed in the relevant brochure/website description. Where a property offers a price for varying numbers, empty bedrooms will be closed.

Animals
In the interests of hygiene we regret that our clients cannot bring animals to the properties. Guide dogs, however, are permitted.

Suppliers’ Conditions/Conditions of Carriage
The suppliers of the component parts of your vacation will have their own booking conditions or conditions of carriage and you will be bound by these so far as the relevant supplier is concerned. Some of these conditions may limit or exclude liability on the part of the relevant supplier. Where relevant, copies of such conditions may be available for inspection at our offices or at the offices of the relevant supplier.

Complaints
We would hope that you will not be dissatisfied with any aspect of your vacation. However, in the event that you are dissatisfied you must report the cause to the key holder or owner of the villa and/or any other relevant supplier and our local representative to allow us the opportunity to rectify the problem. In the unlikely event that you are still not satisfied upon your return from vacation, you must write to us giving full details within 28 days. If you fail to notify us or the supplier of any dissatisfaction during your vacation we cannot accept liability for that complaint in retrospect.

Special Requests
Any requests made regarding your arrangements with us should be entered in the relevant space on the booking form when making the booking. These requests will be noted; however, we regret that we cannot, under any circumstances guarantee a request will be met. For this reason we do not accept conditional bookings and a request does not form any part of the contract between us. If information is given over the telephone to you from our office, it is important to ascertain that this information is confirmed in writing and then shown on the confirmation invoice or in a letter from ourselves. Telephone conversations can sometimes be either misinterpreted or misunderstood, especially if via a third party. Therefore, we do not accept responsibility for merely verbal information. It is imperative that you advise us before booking if any member(s) of your party have a medical condition or disability. We may well need to undertake research into the suitability of your choice of vacation and need full information from you to help us do this.

Data Protection Policy
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we (and your travel agent) need to use the information you provide such as name, address and special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass on the information to the relevant suppliers of your travel arrangements such as accommodation owners. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. We will not pass on any information to persons not part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed onto the relevant persons. Your data controller is Italy My Dream Inc. Please note that where information is held by your travel agent, this is subject to your agent's own data protection policy. We will hold your information where collected by us, and may use it to inform you of offers in the future or to send you brochures. You are entitled to a copy of your information held by us. (We may make a small charge for providing this to you).

Fitness to Travel
If you are prevented from travelling on an aircraft because, in the opinion of any person in authority at the airport or on the aircraft (including, for example, the police, pilot or security personnel), you appear, by reason of intoxicating liquor or misuse of drugs, either unfit to travel or likely to cause discomfort or disturbance to other passengers, our responsibility for your vacation ceases. Full cancellation charges will apply and no refunds will be given. We also cannot accept responsibility for clients missing their flights or other transport due to late arrival of connecting aircraft or late check-in at the airport. Furthermore, we will be under no obligation whatsoever for compensation or costs you may incur in respect of or as a result of alternative arrangements you make. When you travel with the carrier, the conditions of carriage of the carrier apply. Some of these may limit or exclude liability. Please note that in accordance with Air Navigation Orders an infant is a child who is under 2 years of age on the date of the return flight.

Excursions
Please note that we do not provide excursions. Our local representatives or suppliers may, at your request, make arrangements for excursions locally on your behalf. However, please note that if they do, the contract for the provision of the excursion will be between you and the supplier of the excursion and not between you and us. Therefore, when you purchase an excursion locally, whether or not through our representative, your contract is with the local company and we have no liability whatsoever for anything which may go wrong on the excursion.

Passports, Visas and Health
American citizens travelling to Italy require a passport which is valid for at least 6 months from the return date. No visa is currently required for travel and there are no mandatory health requirements.